Hours and Policies  |  COVID-19 Protocols

​Frisco Massage Therapy does not have walk-in availability. All appointments must be scheduled before arrival. Our office books appointments:

Monday - Friday 8:30am - 5:30pm

Saturday: 10am-6pm

NEW CLIENTS

Veronica is currently accepting new clients!  Call 254-247-8524, or email info@friscomassagetherapy.com to set up your appointment. You may also book online by clicking  here.

 

EXISTING CLIENTS

Current clients are advised to book one to two months in advance to ensure appointment requests can be accommodated. Call 254-247-8524 or email info@friscomassagetherapy.com to send massage requests. You may also view your past and upcoming appointments by clicking here. 

PAYMENT

Accepted: Cash; Personal Checks*; Visa; Master Card; American Express, Discover, Apple Pay, Samsung Pay & No-Contact pre-pay through Square, PayPal and Venmo (@friscomassage).

HSA cards are accepted at Frisco Massage Therapy.

*a non-sufficient funds fee of $25 will be charged on returned checks and will void any future treatment sessions with our office.

 

CANCELLATION POLICIES

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: ​

SICKNESS

If you need to reschedule because you are not feeling well, we understand and request for you to please contact us as soon as possible to avoid potential missed appointment charges. In order to provide a safe working environment for therapists and other clients, we ask that a negative COVID-19 test and a full recovery be made before rescheduling. ​

OTHER CANCELLATION

24 hour advance notice is REQUIRED ​when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.​

NO-SHOW

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full amount for their missed appointment.

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LATE ARRIVAL

​​If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the treatment scheduled. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

GUESTS IN TREATMENT ROOM

Massage appointments are scheduled for the purpose of overall wellness and therapeutic care. In order for therapists to perform the requirements of their role, the following will be observed and enforced:

 

Clients may not bring any person or animal without prior authorization. Children may not remain in the lobby during therapy sessions. ***The therapist is not liable for child care.*** New parents could consider bringing their newborn, but remember it is challenging to relax when your newborn is near by.

Clients who bring unauthorized guests and or animals will be asked to reschedule, and must pay in full for the appointment time scheduled.

 

When treating children under the age of 17, Frisco Massage Therapy requires a guardian release signature and the physical presence of the guardian in the room for the duration of the minor child’s appointment.

 

Clients needing assistance should bring their own aides, and let the therapist know ahead of time if any special needs are necessary to make their appointment more accessible and accommodating.

COVID-19 Protocols

1. In all circumstances, it is mandatory that you should not get a massage if you're not feeling well, and particularly if you have a fever. Please cancel your appointment if you meet the any of the following criteria:

Fever, any type of cough, shortness of breath or difficulty breathing, sore throat, chills, repeated shaking with chills, abnormal muscle pain, abnormal headache, loss of taste or smell, diarrhea, feeling feverish above 100.0 degrees, known close contact with a person who is lab confirmed to presently have COVID-19.

2. We ask that you remain in your car until being called into the office. Waiting in your car permits the client before you to leave, and allows the room to be sanitized before you come in. No waiting room is available for early arrival, or for guests, please plan accordingly.

3. If you prefer touchless payment, you can prepay for your session from the website via the Square and PayPal link here. Apple and Samsung phone pay and Venmo are also available.


We appreciate your adherence to these important policies. As always, the health and safety of our clients is at the forefront of our business.